Can I block (report) someone?
If you feel like a person is a fake, a scam, or a generally bothersome person, you definitely should. Find the person in chat an tap on the “。。。” in the right upper corner and choose "Block This User". You can either pick one of the provided reasons, or write one yourself. If you want to just cut off the connection with the user you can always use the "Unmatch" feature.
I don't have any matches.
Don't worry about it! They just need a bit of time to get back to you. Be patient, maybe polish-up your photos or the About me section. The more info you provide, the higher the chances of success!
Zoe says “No new profiles matching your filters”, yet I keep getting notifications that someone liked me.
When your feed doesn’t refresh, try logging out and logging back in. Increasing the distance and age range might help as well. The notifications may come from people you already rated, or those beyond your filter range.
I see people from too far away or not in my age group. How do I filter the results?
You can adjust an age/distance range in Filters - go to the Preferences settings by tapping the gear icon on your profile tab and select “Filter”.
How can I see people who liked me?
You can only see people who liked you once you match with them. Do you want to see who liked you immediately? Upgrade to the Premium membership and unlock "Likes Me" feature to see who liked you before you swipe on them.
How do I unmatch someone?
No spark? Happens in the real world too. You can either unmatch them instantly while on their Messages tab by swiping left, or in the chat window itself by hitting "。。。" and then "Unmatch". A confirmatory message pops up, so you don't have to worry about unmatching someone by accident.
Can I reverse the unmatch?
Once a no, always a no. Unfortunately, the “Unmatch” feature is a permanent action. You won't be able to see your chat history and their profile anymore. So think twice before letting someone go!
I lost all my matches!
Most of the time you can be certain you didn’t unmatch all of them, right? It could be a system error. To double-check, try logging out and then logging back in (go to your profile and select “Log out”). It this doesn't help, please email our support team your Zoe account email address and a screenshot depicting the issue.