Terms and Use
Most Frequent Questions
How do I message someone?
One of my chats disappeared.
What happens when I report someone?
Sign Up and Login
I can't log in.
Will I lose all my matches and chats if I delete the app?
I deleted my account and can't reset my password to log in again.
The app keeps crashing.
Problems with facebook permissions?
Profile and Settings
How can I edit my profile?
How do I delete my account?
How can I set up metric system?
How do I turn notifications off?
How come my photos keep being rejected?
Can I send photos to my matches and how?
Are there any rules for public photos?
Someone stole my photos and uses them as their own. What do I do?
I want to upload a picture without my face on it as a public photo, how come I can't?
Can I report someone?
I don't have any matches.
Zoe says “there’s no one new around you”, yet I keep getting notifications that someone likes me.
I see people from too far away or not in my age group. How do I filter the results?
How do I unmatch someone?
Can I reverse the unmatch?
I lost all my matches!
How do I message people?
Can I delete messages?
I got a new message notification but I don't see it.
What’s included in the premium membership?
How do I cancel premium membership?
What are the Magic Hearts?